Help Center

No! Anyone can join as a listener to discover and purchase music. If you're a musician, you can also create an artist profile at any time.

Yes, it's free for listeners. You can browse, listen to community radio, and create an account at no cost. You only pay when you purchase music. Artists also upload at no cost—we only take a cut when they make sales.

Go to the sign-up page, enter your email, verify it, and you're in! After verification, you'll choose whether you're an artist or listener (you can be both).

Yes! TuneFreq is a PWA (Progressive Web App). On mobile or desktop, you can install TuneFreq from your browser. It works like a native app but runs on the web.

Find a release you love, click the buy button, complete checkout with our payment provider, and the download link appears in your Library.

That depends on what the artist uploaded. Common formats include MP3, FLAC, WAV, AIFF, and M4A. Artists choose which formats to offer.

By default, sales are final. However, some artists may offer refunds. In case of an issue (corrupted file, wrong product), contact the artist directly. If unresolved, contact us via our contact page.

Yes! Your purchases are stored in your Library under Console. You can download them anytime. We recommend downloading important releases so you have a backup copy.

Yes! Anyone can listen to our 24/7 community radio. It's preview-quality (128kbps) to discover new music. Artist-approved content is higher quality when you purchase.

You keep 98% of the purchase price. TuneFreq charges 2%, plus the payment processing fee (typically 2.2% + $0.30 per transaction). So on a $10 sale, you'd earn about $9.45 after all fees. See our Pricing page and TuneFreq vs Bandcamp to get a full fee comparison.

During your first $5,000 in revenue, we waive the 2% platform fee. This means during those early sales, you keep an extra 2%. It's our way of helping artists bootstrap.

We process payouts weekly (every Monday) for your current balance. Connect your bank account via our payment provider in Console—required before you can receive sales. There is no minimum payout. Funds typically arrive within 2–3 business days.

We accept MP3, WAV, FLAC, AIFF, and M4A. We recommend WAV or FLAC when uploading originals. We'll automatically generate MP3 and streaming-optimized versions.

Upload many tracks at once! You can upload an entire album's worth of files in one go. We process them in parallel, so it's much faster than uploading one track at a time. Learn more in our Features section (bulk upload).

Absolutely! You can set a fixed price, allow fans to name their price, or offer it completely free. It's completely up to you.

100%! You own everything. TuneFreq is just the storefront. You can sell your music elsewhere, too (Bandcamp, Apple Music, etc.). We're not exclusive. See For Artists and our philosophy to learn more.

You're responsible to report your earnings and pay taxes in your jurisdiction. We provide detailed sales reports you can use during tax preparation. We don't withhold taxes (except where legally required in certain countries).

As a label, you can invite a roster artist by email so they can manage their own artist profile alongside you. Go to Console → Label → Artists, find the artist in your roster, and click Invite to manage. Enter their email and send the invitation. They receive an email with a link; when they sign in or create an account and accept, they get full Console access to that artist (releases, stories, products, etc.). You can resend or cancel pending invites from the same invite page.

Our algorithm prioritizes new, recent releases and ensures artist diversity (so you don't hear the same artist twice in a row). It's 24/7 and free to all users. No algorithms pushing what's popular—just good music.

Artists: Yes! You can opt out individual tracks or entire releases from the radio. You control what gets featured. Listeners: No, but you can always skip or come back later.

Visit an artist's profile and click Follow. You'll see their new releases and stories in your feed. You don't need to purchase to follow.

Yes! When you purchase music, you can leave a message. Artists see your purchase and your message in their inbox. It's a great way to connect.

Stories are long-form content posted by artists or the platform. They might be artist interviews, gear reviews, music history, or anything relevant to independent music. Think blog posts.

Yes. We use HTTPS encryption, secure password hashing, and modern security practices. We never sell your data. See our Privacy Policy on our privacy page to get details.

Yes! Go to your Console > Account Settings. You can update email, password, and other details anytime.

Click Forgot password on the sign-in page. We'll email you a recovery link. Click it, set a new password, and you're back in.

Yes! You can create separate artist profiles by different projects or genres. Each artist has its own Console, analytics, and payout account.

Go to Console > Settings > Delete Account. Your personal data is deleted immediately. Purchases and transactions are retained due to legal and tax requirements.

We support all modern browsers: Chrome, Firefox, Safari, Edge (desktop and mobile). We aim towards WCAG 2.1 Level AA accessibility compliance.

Contact us via our contact page with details (what you were doing, what went wrong, which browser/device). We take bugs seriously and fix them quickly.

Check our Help Centre for more detailed guides. If you still need help, contact us. We're humans and we respond within 24 hours.

See our Terms of Use page for details. Generally: sales are final unless the artist offers refunds. Payment disputes go through your bank/card issuer.